Last Updated: March 9, 2020

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At PyckMee™️ Technologies LLC, our vision is to enrich millions of lives by helping people make their commute a more meaningful part of their day. As part of facilitating a great commuter experience, we require some of your information. In this privacy policy, we tell you what information we use and share, and how we use it to connect our community.

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Scope of this Privacy Policy

PyckMee Technologies LLC (“PyckMee,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “PyckMee Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from PyckMee users (“Users”), comprised of both PyckMee passengers (“passengers”) and PyckMee drivers (including Driver applicants) (“Drivers”). Beyond the Privacy Policy, your use of PyckMee is also subject to our Terms of Service. By agreeing to, and/or by using or accessing the PyckMee Platform you expressly acknowledge that you understand the Privacy Policy and accept all of its terms.

Information We Collect

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A. Information You Provide to Us

Registration Information. When you sign up for a PyckMee account, you give us your name, email address, university and phone number. We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your account settings, we collect Personal Information such as your name, email address, home, and work addresses, and your phone number.

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User Profile Information. When you join the PyckMee community, you can create a PyckMee Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.

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Payment Method. When you add a credit card or payment method to your PyckMee account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.

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Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

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Driver Application Information. If you decide to join our PyckMee driver community, in addition to the basic registration information we may ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, or other relevant information. In some jurisdictions, we may collect additional business license or permitting information.

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Payment Information. To make sure Drivers receive their payouts, we collect information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers; which is retained by our third-party payment processor.

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B. Information We Collect When You Use the PyckMee Platform

Location Information. PyckMee is about connecting Drivers and passengers. To do this, we need to know where you are. When you open PyckMee on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background.

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Your location information is necessary for things like matching passengers with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of PyckMee Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance traveled are necessary for calculating charges and insurance for PyckMee rides. If you permit us through your device settings or PyckMee app, we may collect your location while the app is off to identify promotions or service updates in your area.

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Device Information. PyckMee receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.

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Usage Information. To help us understand how you use the PyckMee Platform and to help us improve it, we automatically receive information about your interactions with the PyckMee Platform, like the pages or other content you view, your actions within the PyckMee app, and the dates and times of your visits.

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User Feedback. At PyckMee, we want to make sure Users always enjoy great rides. passengers and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give passengers information about Drivers’ ratings and reviews and vice versa.

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Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the PyckMee Platform and interact with PyckMee advertisements, to learn what content is popular, and to save your preferences.

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C. Information We Collect from Third Parties

Third-Party Services. If you choose to register for PyckMee or otherwise link your PyckMee account with a third party’s service, we may receive the same type of information we collect from you (described above) directly from those services.

Third-Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third-party partners and combine it with other information that we have about you.

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How We Use the Information We Collect

We use the information we collect from all Users to:

• Connect passengers with Drivers and vice-versa;

• Provide, improve, expand, and promote the PyckMee Platform;

• Analyze how the PyckMee community uses the PyckMee Platform;

• Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;

• Personalize the PyckMee experience for you and your friends and contacts;

• Send you text messages and push notifications;

• Facilitate transactions and payments;

• Provide you with customer support;

• Find and prevent fraud; and

Additionally, we use the information we collect from Drivers for the following purposes related to driving with the PyckMee Platform:

• Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;

• Determining a Driver’s eligibility to list trips on PyckMee;

• Notifying Drivers about ride demand, pricing, and service updates; and

How We Share the Information We Collect

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A. Sharing Between Users

Sharing between Passengers and Drivers. Passengers and Drivers that have been matched for a ride can see basic information about each other, such as names, photos, ratings, and any information they have added to their Profiles. Drivers see the pick-up location that the passenger has provided. Passengers’ comments on Drivers are shared with Drivers every week. We de-identify the comments and feedback, but we can’t rule out that a driver may be able to identify the passenger that provided the feedback.

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Although we help Passengers and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant passenger or Driver, including sharing actual contact information with your permission.

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B. Sharing Between PyckMee and Third Parties

API and Integration Partners. If you connect to the PyckMee Platform through an integration with a third-party service, we may share information about your use of the PyckMee Platform with that third party. We may share your information with our third-party partners to receive additional information about you. We may also share your information with third-party partners to create offers that may be of interest to you.

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Third-Party Services. The PyckMee Platform may allow you to connect with other websites, products, or services that we do not have control over (for example, we may give you the ability to order food delivery from a restaurant from within the PyckMee app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the restaurant your name, phone number, and address to drop off the food). We can not speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.

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By using our Services, you agree to be bound by the applicable privacy policies for third party services. For example, for some of our Services, we use Google’s Maps API(s) and share your information in doing so; by using the Services, you agree to Google’s Privacy Policy as amended by Google from time to time, the current version of which is incorporated herein by reference and available here.

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Additionally, to provide you with route Services, we use Twilio's API and share your information in doing so; by using the Services, you agree to Twillo's Privacy Policy as amended by Twillo from time to time, the current version of which is incorporated herein by reference and available here

Finally, to provide you with route Services, we use Mapbox’s API and share your information in doing so; by using the Services, you agree to Mapbox’s Privacy Policy as amended by Mapbox from time to time, the current version of which is incorporated herein by reference and available here

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Service Providers. We work with third-party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the PyckMee Platform, including all of the things described in Section 3 above.

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Other Sharing. We may share your information with third parties in the following cases:

• While negotiating or concerning a change of corporate control such as a restructuring, merger or sale of our assets;

• If a government authority requests information and we think disclosure is required or appropriate to comply with laws, regulations, or a legal process;

• With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the PyckMee community, PyckMee, or the public;

• To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.

• If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;

• To provide information about the use of the PyckMee Platform to potential business partners in an aggregated or de-identified form that can’t reasonably be used to identify you; and

• Whenever you consent to the sharing.

Your Choices

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the PyckMee Platform.

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Text Messages. You can opt-out of receiving commercial or promotional text messages. You may also opt-out of receiving all texts from PyckMee (including transactional or relational messages), however, opting out of receiving all texts may impact your use of the PyckMee Platform.

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Push Notifications. You can opt-out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the PyckMee Platform (such as receiving a notification that your ride has arrived).

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Profile Information. While your name will always be shared with Drivers and fellow PyckMee Line passengers, you can delete any additional information that you added to your Profile at any time if you do not want Drivers and PyckMee Line passengers to see it. passengers will always be able to see Drivers’ names, ratings, profile photos, and vehicle information.

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Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, passenger and Driver location is core to the PyckMee Platform and without it, we can’t provide our services to you.

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Editing and Accessing Your Information. You can review and edit certain account information by logging in to your account settings and profile (Users can edit additional information through stripe express dashboard if they have received access to it). If would like to terminate your PyckMee account, please contact us with your request at pyckmee.help@gmail.com.

If you choose to terminate your account, we will deactivate it for you but may retain information from your account for a certain period and disclose it in a manner consistent with our practices under this Privacy Policy for accounts that are not closed. We also may retain information from your account to collect any fees owed, resolve disputes, troubleshoot problems, analyze usage of the PyckMee Platform, assist with any investigations, prevent fraud, enforce our Terms of Service, or take other actions as required or permitted by law.

 

Other

Data Security. We are committed to protecting the data of the PyckMee community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Children’s Privacy. PyckMee is not directed to children, and we do not knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us at pyckmee.help@gmail.com.

Changes to Our Privacy Policy. We may make changes to this Privacy Policy from time to time. If we make any material changes, we will let you know through the PyckMee Platform, by email, or other communication. We encourage you to read this Privacy Policy periodically to stay up-to-date about our privacy practices. As long as you use the PyckMee Platform, you are agreeing to this Privacy Policy and any updates we make to it.

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Contact Information. Feel free to contact us at any time with any questions or comments about this Privacy Policy, your personal information, our use and sharing practices, or your consent choices by contacting us at pyckmee.help@gmail.com.